About Norton's Flowers & Gifts

"A Tradition in Michigan", Norton’s Flowers & Gifts is not just another internet order gathering service. We are a full time, professional, retail florist, offering all occasion flowers and plants for same day delivery in Ypsilanti and the greater Ann Arbor area. Norton’s was founded in 1892 in Ypsilanti, Michigan by Frank Norton and passed down from generation to generation of Norton family florists for over 100 years. We are largest, oldest and most trusted florist in these communities, which are home to the University of Michigan, Eastern Michigan University, Domino’s Pizza, Pfizer Global Research & Development, and many other significant businesses. In the 1980’s, with the addition of branch locations in Ann Arbor, the company grew dramatically and Norton’s became one of the first floral companies in the country to computerize nearly every aspect of their operation. In 1998, with the retirement of Austin & Dennis Norton, responsibility for the successful flower & gift operation was turned over to their long-time management team, which eventually purchased the chain and runs it in the same, customer-friendly tradition as did five generations of Norton’s.

With all the choices you have on the internet, why shop Norton’s Flowers & Gifts for flowers today? Before you decide, Norton’s wants you to know there is a difference between real, brick-and-mortar, neighborhood flower shops and those internet clearing houses where the operators wouldn’t know a tulip from a rose. Well, at Norton’s, we sell roses and tulips! At Norton’s, we sell flowers & plants. At Norton’s, we actually deliver flowers and plants in Ypsilanti. We deliver flowers and plants in Ann Arbor. We even deliver flowers and plants to most of Washtenaw County. Don’t be fooled by folksy-sounding shop names and advertisements that claim they deliver in your neighborhood. If you want to be sure, check their website or ask them for their store address and local phone number. If you cannot find obvious evidence they have a real flower shop, you are about to spend your hard-earned money with an internet or telemarketing order processor who doesn’t have a clue about flowers, much less the feelings you want to convey with your floral gift. Use your choice to buy smart! Order online, safely and securely from your local, honest and hard-working, professional florist with a lifetime of experience, and have them delivered conveniently to those you love. That’s actually what Norton’s Flowers & Gifts is all about. For well over 100 years, we have helped you maximize the emotional impact of your gift, whether floral, plant, fruit or gourmet basket, and we just keep getting better at it. Trust Norton’s with the treasure of your feelings and you’ll find out why our customers say We Deliver the WOW!

Norton’s Flowers & Gifts is loyal to our communities and proud to be active in local organizations and worthwhile charitable efforts. That’s one reason why, for decades, Norton’s has enjoyed a respected position as Washtenaw County’s premier floral and gift retailer and one of the Top 100 florists in the United States. Additionally, our dynamic ownership team has combined experience at Norton’s and in the flower industry of more than 115 years, which is one more reason people choose Norton’s for a special birthday, anniversary, get well or graduation gift. We have the size, experience and resources to deliver what the others can’t. The Norton’s group operates three flower, card and gift shops in Ann Arbor and Ypsilanti while our fleet of bright "We Deliver the WOW!" delivery vans criss-cross Washtenaw County seven days a week. Our professional delivery team is always close to the University of Michigan Hospital and St. Joseph Mercy Hospital, and for sympathy occasions we deliver to nearby Stark Funeral Services, Moore Memorial Chapel, Janowiak Funeral Home, C&H Community Home for Funerals, Nie Family Funeral Home and Muehlig Funeral Chapel. Additionally, Norton’s long-time affiliation with a preferred network of outstanding Teleflora & FTD florists, enables delivery to most cities across the United States or around the world, backed by Norton’s reputation and guarantee

We invite you to discover the WOW! for yourself. A visit to any one of Norton’s Flowers & Gifts three locations is an exciting shopping treat, especially at our 15,000 square foot flagship store on Washtenaw Avenue. You will find unique and beautiful items from around the world to fit your special occasion or everyday gift-giving needs. We have romantic gifts and gifts for new babies. You’ll find corporate gifts, housewarming gifts and even great gift ideas for men. But even more fun, at Norton’s Flowers & Gifts, you’ll probably find some personal or decorative home accessories to keep for yourself. From body and bath products to candles, crystal and chocolates; from lamps and picture frames to cards, books and gift wrap. Norton’s just always seems to have the perfect gift you’d never expect to find. We have contemporary jewelry, scarves, purses, and perfume bottles, as well as trendy tableware and quirky stationery products. If you’re searching for inspiration, we’ve got religious and sentimental plaques, tapestries, books and scrolls. Then of course, there are the yard and patio selections, like wind chimes, cosmic spinners, garden stakes, fountains, arbors and trellises.

An e-commerce pioneer, Norton’s was one of the first florists in the country to establish a website designed to accept secure, online orders from local and worldwide cyber community users. Whether you’re ordering flowers for a client at work down the street, or your grandma halfway across the country, Norton’s Flowers & Gifts is your most reliable floral gift expert. You can order online safely and securely, so order your flowers today and have them delivered conveniently to someone you love or care for. That’s right…we’ll deliver flowers today! Same day delivery is just one more way to show we are committed to serving our online clients with the same enthusiasm, timeliness and professionalism that has marked Norton’s Flowers & Gifts as a customer-friendly, service oriented business for generations. We have a century-old reputation to uphold, so we’re going to make sure you are more than satisfied. We want to WOW! you. Please feel welcome to order right now online or call our toll-free number (1-800-628-8667) to speak personally with a helpful gift expert.

The following communities are within our local delivery radius. That means almost all the products and arrangements you request are designed in our own production facilities and we deliver the flowers, plants, fruit baskets, balloons and stuffed toys to Ann Arbor, Ypsilanti, Saline and Dexter in our own fleet of trucks. Our professional "We Deliver the WOW!" staff even offers service to Milan, Willis, Belleville and Canton.

We also serve communities outside of our local delivery area through our preferred network of top-level Teleflora and FTD florists, and your order is even backed by the reputation of Norton’s own guarantee.

A service and delivery fee of $14.95 will be added to each order, for each address delivered to in the United States. Unlike many internet flower sites, Norton’s does not charge extra fees for multiple delivery attempts or address changes.

INSTANT DELIVERY DISCOUNTS are applied to each order within our local delivery zones. You don’t have to enter any coupon numbers or do anything extra. We will deduct your discount automatically. You will receive the following INSTANT DISCOUNTS if your order is being delivered to these communities

Ann Arbor Ypsilanti Dexter Saline Belleville Canton Willis Whittaker Milan Chelsea

$6.00 OFF (net delivery charge $8.95) $6.00 OFF (net delivery charge $8.95) $5.00 OFF (net delivery charge $9.95) $5.00 OFF (net delivery charge $9.95) $5.00 OFF (net delivery charge $9.95) $4.00 OFF (net delivery charge $10.95) $4.00 OFF (net delivery charge $10.95) $4.00 OFF (net delivery charge $10.95) $2.00 OFF (net delivery charge $12.95) $2.00 OFF (net delivery charge $12.95)

We will do our best to accommodate deliveries requests for specific times of day, but we cannot guarantee it. Such requests are much easier to fulfill if the order is placed 48 hours (or more) in advance.

U.S. orders must be received before 1:00pm in the recipient’s time zone to assure same-day delivery. Orders received after that time will be delivered the following day (except Sunday).

Sunday deliveries are possible within a limited local zone (Ann Arbor & Ypsilanti) if the order is placed at least 1 day in advance. There is a $5.00 surcharge for Sunday deliveries, except to funeral homes. Delivery requests received on a Sunday or holiday will be delivered the following business day.

We will be happy to accept your international orders if you call our shop directly (1-800-682-8667). We are unable to accept international orders over the Internet.

Norton’s delivery personnel keep a written log of every scheduled delivery, which is subsequently stored in our computers. We note the time each delivery was attempted and who signed for it. When delivery recipients are not home or not available at the scheduled delivery address, our professional drivers assess the specifics of your delivery and decide accordingly what should be done. Most often, we attempt to find a helpful neighbor or co-worker who will accept the package and hold it for the recipient. If that doesn’t work out, we return the package to our store and schedule a redelivery. Whatever the outcome, we always leave a door tag message and usually a voice mail if the recipient’s phone number is available. Redeliveries are scheduled with consideration for the recipient’s convenience, and typically, the sender will not be notified of a rescheduled delivery unless we have problems locating the recipient.

Norton’s Flowers & Gifts is open seven days a week at our main store in Ypsilanti. Our business hours are 8:30am to 6:00pm everyday but Sunday, when we’re open 11:00am to 3:00pm. Please see the table below for business hours at our branch stores in Ann Arbor.

Main Showroom	Plymouth Road Mall	Westgate Center
2900 Washtenaw Ave.	2709 Plymouth Rd	2577 Jackson Rd
Ypsilanti, MI 48197	Ann Arbor, MI 48105	Ann Arbor, MI 48103
734-434-2700	734-769-2250	734-769-9100
8:00am - 7:00pm (Mon-Sat)	9:00am - 6:00pm (Mon-Sat)	9:00am - 6:00pm (Mon-Sat)
11:00am - 3:00pm (Sunday)	Closed (Sunday)	Closed (Sunday)

We will always do our best to accommodate any request at any time, and Norton’s Flowers & Gifts is always your best chance to get a last-minute delivery in Ypsilanti or Ann Arbor. But to help ensure on-time delivery during the busy holiday season, please place your local order at least 24 hours prior to the following floral holidays: Thanksgiving Day, Christmas Day, New Year’s Day, Valentine’s Day, Easter, Administrative Professionals Week, Mother’s Day, and Sweetest Day. Orders for delivery in cities outside our local delivery area should be placed at least 2 days before the holiday to allow for the potential variables in those cities.

Norton’s Flowers & Gifts remains open for extended hours on most floral holidays. Please call to confirm specific times.

Our shop will be closed on the day of the following holidays: Thanksgiving Day, Christmas Day, New Year’s Day, Memorial Day, Independence Day and Labor Day.

Norton’s Flowers & Gifts is, above all else, a premier, full-service, retail florist. Our primary business is designing and delivering flowers that help you maximize the impact of your emotions. We know there are many times, however, when you want something other than flowers, and of course, we are fully prepared to meet your needs.

Norton’s Flowers & Gifts three conveniently located stores are all stocked with an eclectic array of giftware, personal accessories and greeting cards you wouldn’t expect to find in most flower shops. Our main showroom store is almost 15,000 square feet and the cozier branch stores are another 5,000 square feet between them, so there’s room for a lot of expressive gifting opportunities. You’ll find a comprehensive list of our gift lines below, but in general, you can be pretty sure of finding something for everyone…even you.

We have tens of thousands of greeting cards from Recycled, Freedom, Paramount, Blue Mountain Arts and Petals, as well as wrapping paper and festive gift bags to make any gift presentation memorable. From Ganz, we have baby gifts and the softest stuffed animal toys imaginable. We display Crystal Clear glassware, Badash Crystal and Czechoslovakian art-glass to fit budgets from modest to extravagant. If you’re looking for traditional or contemporary picture frames for your home or as a gift, Norton’s carries the finest Malden and Umbra frames and accessories. For an inspirational or religious gift that sends the perfect, emotional message, you have to see our pieces from Heartsteps, Books of Love and New Creative Enterprises! Customers call and visit from all over to shop our fragrances department. Norton’s proudly sells dozens of colors, scents and styles from Root, America’s oldest and finest candle company. Additionally, Norton’s is the only outlet in the greater Ann Arbor area where you can purchase genuine Lampe Berger lamps and fragrances, for the most decorative and effective odor elimination possible. Whether you want throws and tapestries from Manual Woodworkers and Weavers or trendy tableware from Dennis East and Tag, Norton’s is the place to start your shopping. Everyone’s always complaining how hard it is to buy for a man, but you won’t hear that at Norton’s. We have snack baskets, fruit and gourmet baskets, a huge variety of green plants, yard and patio accessories, the popular forged iron Tavern Puzzles, and much more. These are just a few of the exciting selections you find at Norton’s Flowers & Gifts, Ann Arbor and Ypsilanti’s one-stop shopping paradise.

Below, you will find many of our floral products, services, and gift lines cataloged for your convenience. While very few of our giftware selections have been coded for sale on the website, please visit us to select your gifts or call our toll-free number (1-800-682-8667) to speak with a thoughtful gift counselor who can help you choose exactly the right gift for delivery.

• Large inventory of Fresh Flowers
• Tropicals
• Sympathy & Funeral Designs
• Plants (Green & Blooming)
• European/Basket Gardens
• Contemporary and Traditional Arrangements
• High-style Exotic/Tropical Floral Designs
• Silk Flower Arrangements
• Weddings, Corsages, Boutonnieres
• Gourmet, Fruit and Snack Baskets
• Gift Baskets
• Greeting Cards
  • Recycled
  • Paramount
  • Blue Mountain Arts
  • Petals
  • Freedom
• Gift Wrap & Gift Bags
  • Jillson & Roberts
• Fragrances
  • Root Candles
  • Lampe Berger
• Body & Bath Products
  • Spacific
  • Burt’s Bees
  • Upper Canada
• Plush
  • Ganz
  • Jaag
  • First & Main
• Tiffany Lamps
• Crystal
  • Badash Crystal
  • Crystal Clear
  • Imported Art-Glass
• Picture Frames
  • Malden (traditional & contemporary)
  • Umbra (very contemporary)
• Specialty Gift Lines
  • Knock Knock
  • Thoughtful Little Angel Pins
  • U of M Licensed Merchandise
  • Aldik Silk and Artificial Flowers
• Patio & Garden Accessories
  • Red Carpet Studios
  • Majesty Bells Wind Chimes

If you have any questions or need more information, please contact us by email at service@nortonsflowers.com or call us directly at (800)682-8667. We're committed to serving you and making your flower-sending experience a pleasure.

Norton's Flowers & Gifts
Corporate Headquarters/Main Store
2900 Washtenaw Ave.
Ypsilanti, MI 48197
(800)682-8667

Norton's Flowers & Gifts
Westgate Shopping Center
2577 Jackson Rd.
Ann Arbor, MI 48103

Norton's Flowers & Gifts
Plymouth Road Mall
2709 Plymouth Rd.
Ann Arbor, MI 48105