|
Delivery Summary
Service & Delivery Rates
Sunday Deliveries
Express Courier Deliveries
Why We Need So Much Information
What If Recipient Is Not Available to Receive Delivery?
Leaving Packages Outside
Delivering to College Dorms
Nationwide & Worldwide Deliveries
Norton’s Flowers & Gifts delivers 7 days a week. For local deliveries, Monday
through Saturday, Norton’s can usually deliver your floral gift on the same day
you order, if the order is placed by 1:00pm (Michigan time). Frequently, we can
even accommodate same day delivery for later or “rush” orders. For special
delivery requests, it is recommended you call our main store to explain your
needs (800-682-8667).
The following communities are within our local delivery radius. That means
almost all the products and arrangements you request are designed in our own
production facilities and we deliver the flowers, plants, fruit baskets,
balloons and stuffed toys to Ann Arbor, Ypsilanti, Saline and Dexter in our own
fleet of trucks. Our professional “We Deliver the WOW!” staff even offers
service to Milan, Willis, Belleville and Canton.
We will do our best to accommodate deliveries requests for specific times of
day, but we cannot guarantee it. Such requests are much easier to fulfill if the
order is placed 48 hours (or more) in advance.
We also serve communities outside of our local delivery area through our
preferred network of top-level Teleflora and FTD florists, and your order is
even backed by the reputation of Norton’s own guarantee.
We will be happy to accept your international orders if you call our shop
directly (1-800-682-8667). We are unable to accept international orders over the
Internet.
Orders wired within the U.S. must be received before 1:00pm in the recipient’s
time zone to assure same-day delivery. Orders received after that time will be
delivered the following day (except Sunday).
Out of town orders (outside our local delivery boundaries) will have a
service and delivery fee of $14.95 added to each order, for each address
delivered to in the United States.
Local Delivery Charges vary based on the community and zip code where the
delivery is going. Please see the chart below for the appropriate delivery
charge on your order:
| Ann Arbor |
$10.95 |
Canton |
$12.95 |
| Ypsilanti |
$10.95 |
Willis |
$12.95 |
| Dexter |
$10.95 |
Whittaker |
$12.95 |
| Saline |
$10.95 |
Milan |
$14.95 |
| Belleville |
$10.95 |
Chelsea |
$14.95 |
We will do our best to accommodate deliveries requests for specific times of
day, but we cannot guarantee it. Such requests are much easier to fulfill if the
order is placed 48 hours (or more) in advance. Occasionally, on local
deliveries, very specific time requests can be fulfilled by our reliable courier
service for an additional fee. Unlike many internet flower sites, Norton’s
does not charge extra fees for multiple delivery attempts or address
changes.
What about delivery on Sundays and holidays?
On Sundays we are able to deliver to most of our local destinations (with a
$5.00 Sunday surcharge except for funeral deliveries). Orders requiring a Sunday
delivery should be placed at least 24 hours in advance. For Sunday deliveries
with less than 24 hours notice, we suggest calling our main store to find out if
we can accommodate your request (800-682-8667).
Express Courier Deliveries
Need your flowers delivered quicker than usual? Norton’s offers Express Courier
Delivery Service at a variety of urgency levels to fit your needs. These service
fees are in addition to our standard local delivery charge. This service is
available on local deliveries only, and subject to courier availability. Please
call our main store to place your order and find out how quickly we can get your
package delivered.
$ 5.00 – Within next 4 hours
$10.00 – Within next 3 hours
$15.00 – Within next 2 hours
$20.00 – Within next 1 hour
$25.00 – Moonlight Courier Service (after 6pm)
Why do you ask for so much information?
We ask for buyer’s information because the credit card companies use address
verification to authorize your card purchase. We ask for your multiple day and
evening phone numbers because if we encounter unexpected challenges to
completing your delivery as requested, we need to be able to contact you on
short notice. We ask for detailed information on the recipient (including phone
number) because delivery logistics are often more complicated than you original
anticipate. Please trust that we use this information in your best interest to
facilitate the great service you expect from Norton’s.
What happens if the recipient is not home when my delivery is attempted?
Our professional delivery team makes every attempt to deliver your gift
successfully. We understand there is an emotional advantage to having the
flowers delivered at the requested time. The exact time of every delivery
attempt is logged by our drivers along with the name of the person who accepts
the delivery and that information is stored in our computers. Unfortunately,
because flowers are usually a surprise delivery, the recipient is not always
available to accept our delivery. Unless the customer instructs us otherwise (in
advance), here is how we handle “unavailable recipients”.
| |
Business Deliveries: Due to security restrictions, many companies require
us to leave deliveries in the reception or security area. We will have the
co-worker or security officer sign for the package so delivery can be verified.
Residential Deliveries: If the recipient is not home, our drivers will
try three to four close-by neighbors to see if they will accept the delivery. If
a neighbor is kind enough to do so, we log the time and their name, then leave a
door tag on the recipient’s home indicating where the package was left. If there
no neighbors available or willing to accept the delivery, we still leave a door
tag indicating the time we were there and that the package has been returned to
our store. When the recipient calls us, we reschedule a delivery at their
convenience.
Hospital Deliveries: Hospital stays simply aren’t as long they used to
be. Patients are sometimes released on very short notice. At the same time, our
hospitals are getting much larger, more secure and more complicated to deliver
to. Unfortunately, hospitals no longer provide forwarding addresses, so if the
patient has been discharged, we return the package to our main store and contact
the sender (you) to ask for a home address where we can deliver the flowers. |
Unlike many internet flower sites, Norton’s does not charge extra fees
for multiple delivery attempts or address changes.
Will you ever leave the package outside?
Our preference is to avoid that whenever possible, but sometimes it becomes a
consideration if there are no close-by neighbors at home and our staff believes
the gift’s impact will be marginalized by redelivering on a later date. In those
cases, if the product is not overly sensitive and the weather is cooperating, we
may find a protected area around the porch or garage where we can leave the
package. But, even if we compromise our delivery policy for the benefit of the
customer or recipient, our product is always fully guaranteed. The only
exception to that guarantee is if the customer or recipient insists we leave a
package outside against our better judgment. In that case, we can not be
responsible for the quality of the product.
Do you deliver to dormitories at U of M, EMU and Concordia College?
Yes, Norton’s delivers to dormitories at U of M, EMU and Concordia. Please be
aware that for the security of the dorm residents, vendors are usually not
permitted access beyond the “welcome” or “information” station. In most cases, a
dormitory staffer accepts the delivery, notifies the resident and holds it at
that station until the resident claims it.
Nationwide and Worldwide Deliveries
For the convenience of our customers, Norton’s maintains a network of preferred
Teleflora and FTD florists, in whom we have the confidence they will care for
your order as professionally as we do locally. While it is true that you can
call another florist directly, we think it is an advantage for you to let
Norton’s do all the work and accept all the responsibility. Your process for
selecting a florist would be quite random and arbitrary, while we maintain a
selective database of reputable florists with whom we have a relationship or are
familiar with their standards. Additionally, Norton’s guarantees the order and
becomes your advocate if you were to be disappointed in any way. Orders for
delivery out of town should be placed as early as possible, but no later than
1:00 pm in the time zone where we’ll be sending the delivery. Out-of-town
business deliveries should be placed 24 hours in advance whenever possible.
Specific time deliveries are extremely difficult to promise when the order is
going outside our local delivery area, but we will do our best to convince the
filling florist to deliver as requested.
International deliveries cannot be ordered on the website. There are too many
variables affected by the country of destination. Delivery and service fees on
international orders typically total $19.95. Please call our main store
(800-682-8667) for more information or to place your order.
Norton’s Flowers & Gifts is committed to ethical standards for the floral
industry. We are active in industry associations and committees, working to
ensure fair practices and consumer confidence. We always transmit your
out-of-town order to the filling florist at 100% value of your product purchase
plus an additional $6.00 to cover delivery expenses. The remaining service fee
covers our expenses. Our century-old reputation with consumers and industry
peers is on the line with every order. You can trust us!
|
